» Basic skills for work

Verbal communication

This resource gives your students the tools and techniques to be successful in the world of work. Whether it is spoken instructions, following safety rules, asking for help, or taking telephone messages, Functional Skills activities in this book ensure that your students do their best to communicate on the job!

Students will learn how to deal with customers, colleagues and superiors. The book begins with an activity on assessing examples of good and bad verbal communication and ends with a self-evaluation.

Available as a digital resource to use on interactive whiteboards, networks or print and copy - an additional £5 per title. Please call 01743 460 021 to order electronic resources.

Price: £44.95

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